3 Major Mobility Challenges For Businesses In The Time Of Covid-19.

3 Major Mobility Challenges For Businesses In The Time Of Covid-19.

As the number of remote employees continues to increase, the global workforce has embraced mobile work options more than ever before.

We live in rapidly changing times, especially for businesses this year. Consider that, in just a few months, the global workforce has had to adapt to :

– Entirely remote business operational models,

Decide how to take their digital communications further, and

Compete on an international stage.

Since employees are forced to work from home, many businesses have tried to ensure business continuity by introducing new ways of working and new technologies.

It’s important to have modern business communication technologies that can support remote and geographically dispersed teams without compromising on productivity and output.

Top three communication issues:

Here we have identified the top three communication issues faced by remote employees during the Covid-19 pandemic.

#2: On-premise PBX limitations

Call forwarding allows employees to be mobile and take phone calls from anywhere.

However, a basic landline call forwarding service isn’t enough to manage office calls as typically this may be a diversion of the main office number to a single answer point.

Any missed office phone calls will not only mean that you will incur an outbound phone call cost but also expose personal mobile numbers to your clients – this may be the last thing you want to do!

Besides that, when you receive forwarded office calls on your mobile, your system may not be capable of letting you know if the incoming calls are work-related or for personal matters.

It can cause major inconvenience, and missed calls will be answered by the employee’s personal mobile voicemail.

As calls cannot be transferred between employees, each call must be returned to the caller once the appropriate individual has been notified.

#2: On-premise PBX limitations

While having an on-premise PBX gives the operator control to manage and transfer calls on-site, it can be limiting in terms of extending support to remote employees.

Most on-premise PBX phone systems are inflexible and lack in supporting business communications that happen outside of the office.

For example, you can set up a call forwarding service for your office calls to be answered on your mobile, but you may be unable to transfer the call to your colleagues from your mobile if the need arises.

On top of that, it’s not as simple as you may think it is to plug in your desk phone at home and expect it to work.

On-premise PBX systems support proprietary handsets meaning any new extension/connection or integration must be configured and supported on the platform before it can be used.

#2: On-premise PBX limitations

To maintain a high quality of business productivity requires that your remote employees are equipped with an adequate internet connection.

Common issues such as choppy voice and audio echoes as well as delays can be traced back to the internet connection on which the service relies.

These issues happen when there is insufficient throughput (amount of data that gets put through by the service provider), bandwidth or data loss due to poor quality infrastructure (street cabling) and/or contention (the number of users to the actual bandwidth).

Additionally, there is the issue of managing the home router to support voice as Internet service providers are now locking router access to restrict changes made on the user’s end.

If they are left unaddressed, it has an impact on remote teams’ productivity and output.


There are several key business decisions to consider when it comes to investing in a phone system.

Scalability, voice quality, and flexibility are some of the few examples to understand how it impacts your business.

Make sure you are careful in choosing a phone system that can not only cater to your existing requirements but also prepare for any future demands that may arise.

If your business and remote employees face these issues, let Novum Networks help you go above and beyond with modern communications and collaboration solutions that can ensure your business remains competitive and productive. Contact us on 1300 725 127 or email us at info@novumnetworks.com.au.

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