Although there are plenty of communication channels these days, the telephone remains the preferred method for immediate customer interaction. Through phone calls, conversations happen in real-time, providing instant feedback and more prompt and precise decision-making.
Tollring is a market-leading software development product that provides data visualisation, and business intelligence tools to manage, understand and control a wide array of communications information, resources and assets.
Tollring analytics is one of its facets that has become a market-leading solution to provide insights in customer engagement, staff productivity and well-being. Tollring analytics allows business leaders to not only gain insight, but it also provides assurance that every decision that is made is based on a more complete picture of customer and internal team behaviours.