Modern call handling features make it suitable for large incoming call volumes settings, allowing receptionists to manage calls more efficiently.
Easy to install, use and maintain.
Reduce extra costs that can be linked to expensive infrastructure upgrades or dependence on cloud-based servers.
Supported on Windows OS, mobile devices, desk phones, desktops and touch-screen modes.
Utilise features available in Go Integrator including extension status, a range of dialling and full CRM or Outlook database integration.
Quick access to call handling and telephony features with customised keyboard shortcuts to turn multi-step call transfer actions into a single click.
Answer, transfer, hold, consult and make calls on your computer. View all waiting calls and answer in any order. Choose your preferred mode of operation — desktop or touchscreen. See callers’ names before answering calls.
Concurrently searches all integrated CRM address books and automatically dials from the results. Transfer calls to external contacts available from an integrated CRM address book.
Set up a personal extension tab and configure the console to present the tab when a call to selected Direct Dial-In (DDI or DID) is received. Check if your colleagues are available to take a call, are on a call, are set as “Do Not Disturb” (DND), or if call forward has been set.
View call history, allowing receptionists to return calls easily.
Autofill the “Recent” section with a list of extensions within a department. For example, Sales Department can see if colleagues are busy within their department and can decide when and if to transfer the call to an available employee.