Microsoft Teams Direct Routing

Make outbound calls, use advanced call control features and carrier-grade infrastructure with BroadWorks integrated with MS Teams Direct Routing. 

WHAT IS MS TEAMS DIRECT ROUTING?

Connect your phone system with Office 365 and Microsoft Teams via Direct Routing. You can integrate BroadWorks voice capabilities into MS Teams and enable your internal teams to make and receive calls, chat, meet, and share with others using a single, unified system.

WHO IS IT FOR?

Use MS Teams as a PBX but go beyond the current limitations.

Heavy Users of MS Teams

Limited In-House IT Expertise

Want More Flexibility in MS Teams

Phased Migration to Cloud PBX

MSPs who are Resellers of Microsoft Products

Skype for Business Replacement

HOW IT WORKS?

Stay connected on any device with Direct Routing.

BENEFITS

Merge MS Teams collaboration features with our BroadWorks phone system.

TRUE UNIFIED COMMUNICATIONS: Provide a complete calling and collaboration solution for your employees. Combine your internal and external communications into one tightly-knit system.

CHOOSE YOUR PROVIDER: Go to market with a complete white label solution, allowing your business to set up and manage all branding components.

ADVANCED BROADWORKS CALL FEATURES: Use BroadWorks call features like shared call appearance, call transfer, queues, holding, auto-attendant, simultaneous ring, voicemail, and more.

USER REPORTS AND ANALYTICS: Go further with your MS Teams Direct Routing and integrate other value-added services like call recording and analytics, inbound numbers, and CRM apps to manage call flows. 

LOCAL SUPPORT: Receive ongoing technical support and customer service from our Australian team.

EASY CONFIGURATION: Straightforward and intuitive process to set up new users on the admin portal. We take care of provisioning users in the back-end via PowerShell.

FEATURES

Leverage the following when you use Direct Routing.

Cost and Time Saving

Convert MS Teams into a PBX is better than having to manage multiple systems. Save time and money with a solution presented in a single invoice.

Number Porting

Transfer your current PSTN numbers to MS Teams phone system. After porting your numbers, you will be able to continue using your existing lines.

Simple Admin Portal

The portal offers easy user management and provisioning that can be done in one place — no further work is required in MS Teams.

No Extra Hardware or Software Costs

Leverage your BroadWorks PBX phone system or existing MS Teams investment — you only need an MS Office 365 subscription.

Flexible Payment Plans

Only pay for subscribed users or SIP Trunks you require. Scale up or down whenever you need without lock-in contracts.

Multinational or Multi-Site Support

MS Teams Direct Routing infrastructure (SBC) is available across Australia, the Americas and Europe. This reduces latency and call setup is quicker.

PRICING PLANS

Choose any of our PAYG plans without lock-in contracts.*

Extension Based
$6.75 AUD PER USER/MONTH (EX GST)
Each user can make and receive PSTN calls concurrently
  • More flexible
  • Modular control
  • Supports hybrid solution
  • Needs existing BroadWorks extension
SIP Trunk Based
$3.15 AUD PER USER/MONTH (EX GST)
Users share trunk resources to make and receive PSTN calls
  • More economical
  • Less functional
  • Calls are restricted
  • Requires SIP trunk channels

*Note: There are additional costs incurred to enable Auto Attendant and Call Queues features (known as Resource Accounts) inside MS Teams. For each Resource Account enabled, it is counted as a billable user.

SET UP PROCESS

Get started with MS Teams Direct Routing quickly. 

  • 1. Choose Direct Routing License

    Choose appropriate user Direct Routing license i.e. extension or SIP Trunk based

  • 2. Create Account

    Complete registration using the email received from the Direct Routing Connector Application.

  • 3. Configure SoftSwitch Settings

    Input the SIP settings for extension or trunk users.

  • 4. User Setup

    The administrator links the MS Teams user to the user identity on the softswitch.

  • 5. Post Onboarding

    When all steps are completed, the administrator can move, add, change, or delete users if required.

OUR DIRECT ROUTING VS OTHERS

Our comparison table highlights the key differences of our Direct Routing.

CALLING FEATURES

Access advanced BroadWorks call features within MS Teams

– Call forwarding (no answer, busy, always, not reachable)

– Call park

– Call pickup

– Do not disturb

– DTMF

– Hunt group

– Music on Hold (choose to use your business’ own MOH)

– Push to talk

– Shared call appearance

– SMS text messaging

Lets talk further about your telecommunication needs.