Novum_Networks_Transfer_from_Hold_cisco

Mid Call Controls – New Webex Feature

UCx with Webex Users can now place a call on hold and initiate a transfer from the hold page with a new transfer button.

To do this.

When on an active call press the 3 dots

Transfering_from_Hold_3_dots_Novum_Networks

This will bring up the calling options menu. At this point don’t press transfer.

Instead press hold, this places the caller on hold and immediately plays your on-hold music.

Transfering_from_Hold_Options_Menu_Novum_Networks

When Hold is pressed, you now have the option to transfer the call.

Previously only Resume was an option.

Transfering_from_Transfer_Resume_Menu_Novum_Networks

When you click on transfer the below transfer call menu now appears.

If the contact is in the users address book you can search via name or dial a number.

Decide whether to consult on the transfer or do a blind transfer and press the relevant button option.

Transfering_from_Hold_Transfer__Menu_Novum_Networks
UCx_with_Webex_Novum_Networks
Novum_Networks_Man_on_Computer_Using_UCx_with_Webex

A feature request made by many of our partners. This addition will make a lot of partners and end users very happy.

Commented Ash Barker
Novum Networks – Account and Business Development Manager

Similar articles

Contact Us

Menu