1300, 1800 and 13 Inbound Numbers

Enhanced routing and time based call management

Provide your customers with a local or free call anywhere in Australia.

Our inbound numbers provide businesses with a single number, allowing your business to present one national number, regardless of your office or caller location.

  • Simplify and enhance your contact ability with customers.
  • Provide your business with its own professional identity

How it works?

An inbound number that enables your business to receive and manage incoming calls.  All calls made to your 1300, 1800 or 13 number can be redirected to a mobile, office phone all managed by Novum Network’s  Inbound Call Management Platform.

Types of Inbound Numbers?

1300 

Redirect your number to any landline or mobile number.

1800

A free call service that customers can call from a fixed telephone line anywhere in Australia.

13

Easy to recall six-digit number*. Generally, 13 numbers are typically used by medium to larger businesses for its memorability and brand recognition.

 

*Attracts a yearly government surcharge to allow continual use.

Benefits of Inbound Numbers

Portability

Our Inbound Numbers service can be used from anywhere giving you peace of mind when moving or opening a new business office.

 

Productivity

Your inbound numbers service is packed with a variety of features, such as IVR and call forwarding, allowing your business to be more efficient and productive.

 

Build brand

Enhance your customers’ ability to recall your distinctive business number over competitors and improve brand recognition.

 

Remove geographic boundaries

Enables your business to promote outside of your local area.

 

Track and monitor reports

Access call reports, call recording and inbound call analytics, to streamline your call handling process and improve customer management.

Why Inbound Numbers?

Professionalism

Simplify the process for your customers to make enquiries and contact your business.

Staff efficiency

Reduce customers’ waiting times by directing calls and spread balanced workload amongst your teams.

Flexibility

Redirect and schedule your business calls to preferred answered points, based on time and day, local, state, or national.

Reduce cost of ownership

Receive inbound calls on your existing phone lines without expensive phone system upgrades.

Credibility

Increase the perception and reach of your business as a large, well established, national business.

Marketing

An easy-to-dial business number can increase the recall with customers, allowing your business to track the effectiveness of marketing investments.

Key Feature Highlights

Call Forward

Forward all calls to your business 1300, 1800 or 13 number to either a landline or mobile number.

 

Personalise Greetings

Personalise your voice greetings to customers that can be played before forwarding your call onto the set answer point. Include welcome messages and recordings for IVR menus and marketing campaigns.

 

Call Recording

Easy to configure and use call recording to all 1300, 1800, or 13 premium numbers.

Interactive Voice Response

An automated voice technology that interacts with callers and routes the calls to the appropriate recipient based on your settings. You can create a menu of options for your customers to select from when they call your business. For example, Press 1 for HR; Press 2 for Sales, Press 3 for Operator.

 

Postcode Routing

Re-direct calls and define the number of answer points for your incoming calls based on the postcode the caller is in.

 

State-Based Routing

Customise answer points based on the location of an incoming call to ensure calls are directed to the correct office.

Voicemail

Callers can leave a message with all voicemails being forwarded to a specified email address.

 

Call Balancing

Splits calls based on the percentage usage between answer points. For example, you can direct 75% of incoming calls to office A and 25% of incoming calls to office B.

 

Region-Based Routing

Deliver calls to a specified answer points based in 63 geographical locations.

To find out more about our Inbound Numbers service, view our product sheet.

To find out more about Novum Network’s full range of Cloud Telephony Services.

Call us today on 1300 725 127 for more information. Our friendly Novum Networks’ account team can walk you through our partner programs.