iCall Suite

Analytics and Calling recording for your business

The iCall Suite delivers fully integrated cloud call analytics for powerful data visualisation, accessible via any internet-facing device.

Businesses can monitor call metrics critical to their business by accessing real-time reports, ‘click and drill’ dashboards, wallboards and call recordings via live tiles that have been optimised specifically for mobile devices. 


iCS online powerful cloud call analytics makes call accounting simple


Cloud call accounting and analytics for businesses with customer-facing teams:


  • Make immediate decisions: Make quick decisions based on call activity, wherever you are, whatever device you are using.
  • Improve customer service: Frequently monitor time to answer, number of abandoned calls and missed call resolution.
  • Benefit from dynamic resource optimisation: Ensure your business has the right number of call handlers at different times and on different days of the week.

cloud call analytics via mobile devices

At a glance business productivity console

iCS insight is an intuitive business productivity tool enabling businesses to monitor inbound and outbound calls via pre-defined dashboards and wallboards.

call reporting, call accounting and call tracking

Detailed call reporting, call accounting and dashboards

iCS report delivers enhanced level call reporting, call logging and call analytics via configurable dashboards and wallboards in the cloud. 

contact team cloud call analytics

Cloud call analytics for customer-facing teams

iCS report premier enriches iCS report for the management of customer-facing teams in real-time. Monitor ACD / hunt groups, call queues and incoming calls on users via the cloud.

call recording compliance

Call recording, quality monitoring & evaluation

Integrate with your reporting an analytics iCS record for call recording, playback and evaluation.