The iCall Suite delivers fully integrated cloud call analytics for powerful data visualisation, accessible via any internet-facing device.
Businesses can monitor call metrics critical to their business by accessing real-time reports, ‘click and drill’ dashboards, wallboards and call recordings via live tiles that have been optimised specifically for mobile devices.
iCS online powerful cloud call analytics makes call accounting simple
Cloud call accounting and analytics for businesses with customer-facing teams:
- Make immediate decisions: Make quick decisions based on call activity, wherever you are, whatever device you are using.
- Improve customer service: Frequently monitor time to answer, number of abandoned calls and missed call resolution.
- Benefit from dynamic resource optimisation: Ensure your business has the right number of call handlers at different times and on different days of the week.