1300, 1800 and 13 numbers

Scale your customer’s business reachability, and connectivity with national local and free call numbers

Enable your customer’s business to receive and redirect incoming calls to a landline or mobile that is managed by our inbound call management platform.

Manage, transform and simplify your customer’s phone experience.

What are 1300, 1800 and 13 numbers?

Due to the nature of Voice Over IP, telephony services are no longer fixed to a single location.

1300, 1800 and 13 are virtual numbers that enable your business to present one national number, regardless of your office and caller location. Novum Networks is also a provider of 1300, 1800 and 13 inbound numbers, providing your customers with a local or free call no matter where they are.

By incorporating virtual numbers as part of your service, you ensure your customer’s retain communication with their end user, and this ultimately allows you to scale your business by providing your customer with a cutting edge service in telecommunications.

Regardless of your location, a virtual number ensures your customer can receive and make calls

Here are the number options you can offer your customers

1300 Numbers:

An ideal solution for start-ups all the way through to enterprise businesses

This number covers a wider geographical area

It helps promote your business outside of your local area

The cost of the call is shared between your business and the caller

It includes cloud-based call management features

It is easy to divert the call to a mobile, landline or hosted PBX

1800 Numbers:

An ideal solution for not-for-profits, along with government calling centres.

This number covers a wider geographical coverage than your local number.

You can make free calls for fixed line calls within Australia.

Eliminate economic barriers for your customers with all ongoing costs paid by your business.

It includes cloud-based call management features

It is easy to divert the call to a call centre or to an IT managed system

13 Numbers:

The best solution for local businesses trying to attract local customers.

Helps to establish a distinctive and memorable point of contact

Helps to establish a distinctive and memorable point of contact

All ongoing costs are shared between your business and the caller

No software or hardware required

Easy divert to a mobile phone, landline or hosted PBX

Bridging the communication gap, with virtual numbers

How can your customers benefit from having a 1300, 1800 or 13 number?

Our 1300, 1800 and 13 inbound numbers enable your customers to receive and manage incoming calls regardless of their office and caller location.


Your customer’s end user will always be able to make contact.


Receive and redirect incoming calls to landline or mobile phone lines, based on time, day, state or national.


Stand out from the competition, and increase the perception that your business is a large, well-established, national business.


Shorten calling times by redirecting calls and spreading the workload among your team.


A simple, easy-to-dial number can increase recall with customers.

Lower ownership costs

Fire up inbound numbers right away without expensive phone system upgrades.

Delivering a secure and high availability platform

Key calling features

Call forward

Forward all calls to your business 1300, 1800 or 13 number to either a landline or mobile number.

Postcode routing

Redirect calls and define the number of answer points for your incoming calls based on the postcode the caller is in.


Let callers leave a voice message and forwarded to a specified email address.

Personalise greetings

Play a personalised voice greeting before forwarding the call to an answer point. Include welcome messages and recordings for IVR menus and marketing campaigns.

Interactive Voice Response (IVR)

An automated voice technology that interacts with callers and routes calls to the appropriate call agent based on your settings. Create a menu of options for your customers to select when they call you. E.g. Press 1 for HR, Press 2 for Sales etc.

Call balancing

Splits calls based on the percentage usage between answer points. For example, you can direct 75% of incoming calls to office A and 25% of incoming calls to office B.

Call recording

Easy to configure and use call recording for all 1300, 1800, or 13 numbers.

State based routing

Customise answer points based on the location of an incoming call to ensure calls are directed to the correct office.

Region based routing

Deliver calls to a specified answer point, based in 63 geographical locations.

Are you ready for a recurring new revenue stream? Then get in touch, and become a partner today.

Our onboarding process is easy, fast and seamless. We look forward to discussing partnership opportunities with you.

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