Monitor call quality and staff performance to improve company and customer service standards.
Protect staff from abuse.
Train staff on call handling techniques and customer interactions to improve performance.
Resolve “who said what” disputes.
Facilitates PCI DSS, MiFiD II and GDPR compliance (for industry regulation).
Boost customer experiences by rescuing defecting customers and identifying customer service workflow issues.
Monitor call quality and staff performance to improve company and customer service standards.
Customise outputs and design dashboards according to your call agent needs.
Leverage daily call flows and interactions to better understand your customers' buying journeys and preferences.
Check real-time call analytics for immediate insights and speed up decision-making.
Schedule the right amount of call agents at different times and days of the week, improving staff performance and using staff to callers ratios.
Add or remove users with ease and reduce expensive system upgrades costs.